NYC Transit skipped maintenance visits, delayed 'trouble calls' for its security cameras, audit reveals
Apr 12, 2018
NYC Transit can’t keep a close eye on its security cameras.
An audit of the transit authority’s security cameras found that regular checkups were lacking, while there were “trouble calls” for security equipment that took too long to address, according to state Controller Tom DiNapoli.
“The MTA has not always performed preventive maintenance or repairs on a timely basis,” DiNapoli’s audit, covering January 2014 through July 29, 2017, said.
The audit looked at records for 223 cameras at 10 stations, finding one-third of preventive maintenance visits, 1,328, were never made.
At those stations, the auditors also found that only 215 of the 330 scheduled visits were made to check up digital video recorders connected to those cameras.
For “trouble calls” about video system equipment, 26% of the 9,223 notices to transit’s Electronic Maintenance Division were addressed but took longer than the three-day target window.
Help Points, subway security equipment that connects riders on platforms to booth workers and transit staff, also have no written schedules for preventive maintenance.
Andy Byford, president of NYC Transit, in a letter responding to the audit, rejected DiNapoli’s findings, arguing his office covered different camera systems, with “differing levels of criticality, different maintenance requirements.”
Byford pinned problems on delays in fixing “trouble tickets” to outside vendors that handle equipment under warranty.
“NYCT does not concur with the report and findings as written,” Byford said in his response. “We take this maintenance duty seriously and set appropriate goals for maintaining and repairing the equipment.”